Privacy Policy

Last updated: 6 June 2025

At The Soul Sanctuary, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Soul Sanctuary is a holistic and spiritual wellbeing practice based in the UK.

Contact Information:
The Soul Sanctuary
thesoulsanctuary@myyahoo.com
Bexhill, East Sussex

2. What Personal Data We Collect

We may collect and process the following types of personal information when you interact with our website or services:

Name
Email address
Phone number (if provided)
Booking information
Information submitted through our contact form
IP address and browsing behaviour (via cookies and analytics)

3. How We Collect Your Data

We collect data when you:

Fill out the contact form
Book a service
Subscribe to our mailing list
Browse our website (via cookies)

4. Why We Collect Your Data

We use your data to:

Respond to your enquiries
Manage bookings and appointments
Send occasional newsletters or updates (with your consent)
Improve our website and services

We will never sell your data or use it for purposes unrelated to The Soul Sanctuary.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

Consent: For newsletters or optional communications
Contract: To provide a service you've requested
Legitimate Interest: For basic website analytics or communication follow-ups

6. Who We Share Your Data With

We may share your information with trusted third-party providers we use to run our services (e.g. booking platforms, email services, website hosts). All partners are GDPR-compliant and only process your data on our behalf.

Examples include:

[Booking system, e.g. Calendly, Acuity]
[Email service, e.g. Mailchimp]
[Website host, e.g. Wix, Squarespace, WordPress]

7. How We Store Your Data

Your data is stored securely and retained only as long as necessary to fulfil the purposes above or as required by law.

8. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccuracies in your data
Withdraw consent (e.g. unsubscribe from emails)
Request deletion of your data
Lodge a complaint with the ICO (Information Commissioner's Office)

To make a data request, please contact us at thesoulsanctuary@myyahoo.com

9. Cookies

Our website uses cookies to improve your experience. You can manage your preferences via the cookie banner when you visit the site.

For more information, please see our [Cookie Policy].

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.